Evening Republican, Volume 19, Number 276, Rensselaer, Jasper County, 20 November 1915 — SCHOOL FOR OPERATORS HELD IN LAFAYETTE [ARTICLE]

SCHOOL FOR OPERATORS HELD IN LAFAYETTE

Telephone Officers and Toll Operators Attended and Received Important Lesson. <1 ■■ Alt Lafayette Thursday and Friday an instructive school for better service was conducted under the auspices of the Independent Telephone Association to' which the officers of the independent lines in this part of Indiana belong. Mr. and Mrs. W. L. Batt, Geo. M. Myers and Misses Daisy Morris and Nell Timmons, the latter two being the toll operators, were in attendance. The meetings were held at the Fowler hotel and the instrudtion was in charge of A. B. Vivian, of Detroit, who for the past eight years has been the secretary of the American Telephone Association. The meeting was planned as a means of adopting uniformity in the telephone code as a means of bettering the service, especially in respect to tolls. It is well known that there has been a great amount of lost time, annoying to patrons and expensive to the companies operating the toll lines. Much of this has been due to a lack of system and a consequent lack of harmony among the operators. Mr. Vivian devoted the two days to instruction for operators and the instruction proved valuable to the telephone officers as well and W. L. Bott, superintendent of the Jasper County Telephone Co., says that he did not miss a session of the meeting and received much-personal benefit from it. Courtesy between operators and patrons is an essential means of service and the companies realize that they are selling service and desire to render it to the satisfaction of the public and to so perform the work through their operators as to secure the best service possible. There are Some chronically disagreeable and unreasonable persons and they can go a long way toward ruining the service for others. Every one should try hard to assist in the new plan of the company for better service. A code should be arranged for the telephone users, thereby resulting in a great saving of time and contributing to the better results sought by the telephone ompanies.